With Vietnam’s e-commerce expanding, it’s more crucial than ever for companies to realize the full potential of technology. Let’s unlock  the potential of cloud computing through E-commerce in Vietnam.

We will delve deeper into how technology is facilitating digital transformation in Vietnam’s e-commerce industry in this blog post. We’ll look at how it improves customer experience, how it supports data-driven decision making, and how it changes how companies run in the quickly evolving e-commerce space. With Vietnam’s e-commerce expanding, it’s more crucial than ever for companies to realize the full potential of technology.

1. Chatbots and Intelligent Virtual Assistants (IVAs)

Interacting and maintaining smooth communication with clients is crucial in the e-commerce industry. This necessity has led to the development of chatbots and Intelligent Virtual Assistants (IVAs), technologies that improve consumer engagement while also significantly lowering expenses.

Chatbots and Intelligent Virtual Assistants (IVAs)

Moreover, there are fantastic prospects for enterprises to drastically lower call center operational expenses with the automation of chatbots and IVAs. According to PwC research, companies can reduce these expenses by up to 75% because of the virtual assistants’ seamless automation and ongoing assistance. Because of this, companies are able to more wisely allocate their resources while still offering top-notch services, benefiting both clients and companies alike.

2. Personal recommendation system

Through the use of complex algorithms and data analytics, these recommendation systems have the ability to transform the way consumers find and make purchases. Being able to provide customers with exactly what they want fosters loyalty and trust while also improving the overall purchasing experience. Recommendation systems will become more and more important in the e-commerce ecosystem as companies see the value of personalized recommendations. This will lead to a time when every consumer in the digital market will feel fully understood.

3. Web Scraping

Web Scraping

Applications of profitable web scraping projects have a significant positive influence and aid businesses trying to get a competitive edge in the digital space. The following are some main advantages:

• Analyzing competitors and comparing prices.
• Recognize the needs and behavior of your customers.
• Determine which clients are premium.
• Targeted marketing.
• Analysis of customer sentiment.

4. Mobile application

With mobile applications making up up to 60% of all e-commerce sales nowadays, they have become a critical factor. Mobile apps give businesses a constant platform for customer engagement that lets them stay in touch with their customers wherever they are at any time. Customers may get up-to-date information on intriguing new products via mobile applications, forging strong bonds between brands and their target market.

5. Warehouse automation technology

Three essential automation technologies can help e-commerce businesses improve their warehouse operations:

• Internet of Things: Smart air conditioning and lighting systems reduce energy costs, maximize storage conditions, and reduce greenhouse gas emissions by up to 4%.
• Intelligent Automation: Order processing is automated by combining RPA and NLP, increasing productivity and lowering mistakes.
• Cobots: By tirelessly packaging and stacking goods, these robots supplement the workers and increase output all around.

6. Electronic Wallet: Simple online payment

Simple online transactions via a computer or smartphone are made possible via an e-wallet, which is an electronic card connected to a user’s bank account. By encrypting user-provided personal data, including name, shipping address, preferred payment method, credit card details, debit card information, and more, e-wallets offer high security features.

Electronic Wallet: Simple online payment

7. Cloud computing

Finally, we cannot ignore the importance of cloud computing. By storing resources on distant servers that are reachable via the internet, the cloud offers scalable and adaptable solutions in place of relying on servers and physical infrastructure. This allows companies to swiftly scale up their resources in response to demand while also drastically lowering the cost of their IT infrastructure. Cloud computing has also simplified access to technology, enabling companies of all sizes to benefit from advanced software and processing capacity without having to make substantial upfront investments. 

Cloud computing

In a country with such a diversified geography as Vietnam, where e-commerce is growing quickly, cloud computing provides exceptional benefits for firms looking to grow and penetrate new markets. new with ease. As a result, embracing or moving to the cloud seems like a strong option that takes care of issues that maybe traditional devices can’t handle well enough. Let’s now examine five significant advantages that internet retailers can take advantage of to their fullest potential.